For Another Operator
I'm Worried About My Coworker
“I've noticed something isn't right.” Here's how to be useful without overstepping.
What should I do?
Notice what you're seeing without jumping to fix it. Check in. Stay available. You don't have to be a counsellor — being a steady coworker is often enough to start.
What should I say?
Keep it simple and private. 'Hey, you seemed off after that one. You doing alright?' Then listen. You don't need answers — you need to ask.
What shouldn't I say?
Avoid 'you'll get over it,' 'we've all seen bad ones,' or 'at least it wasn't worse.' Minimizing, comparing, or rushing someone to be fine shuts the door you just opened.
When should I encourage professional help?
When it's been more than a few weeks and things aren't improving, when they mention not sleeping, drinking more, or not wanting to be here. Say it plainly: 'This one's bigger than a shift. Worth talking to someone who does this.'
What if they don't want to talk?
Respect it — but don't disappear. Leave the door open: 'No pressure. I'm around if that changes.' Keep including them. Sometimes the second or third quiet check-in is the one that lands.
You can't carry this for them. You can notice, name it, and point toward help. That's more than most people get — and it matters more than it looks.
